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Long Beach, CA


This Privacy Policy describes how Complex Media, Inc., together with its parents, partners and affiliates (collectively, “Complex,” “we”, “us” and “our”) collects, uses, and discloses your information when you visit websites (including mobile-optimized versions) and applications which have an authorized link to this Privacy Policy (each a “Site” and collectively, “Sites”).  

We receive information about you from various sources, including via your use of the Sites and via your use of various third party websites and social media. When you visit the Sites, you are agreeing to the terms of this Privacy Policy.

We may update this Privacy Policy from time to time. Your continued use of the Sites after our update constitutes your acceptance of the updated Privacy Policy. 

Capitalized terms used but not defined in this Privacy Policy have the meaning given to them in our Terms of Use.

What Does This Privacy Policy Cover?

This Privacy Policy covers our treatment of your personally identifiable information (“Personally Identifiable Information”), which is information that we can use to identify you as an individual. Personally Identifiable Information includes information such as your name, username, password, age, email address, and other information that we associated with Personally Identifiable Information. This Privacy Policy also covers our treatment of any Personally Identifiable Information that our business partners share with us or we share with our business partners.

Except as specified in this Privacy Policy, this Privacy Policy does not cover any Personally Identifiable Information that you may provide to use via non-online communication methods. In addition, some portions of our Sites may be subject to additional privacy disclosures, which will be posted only on the relevant Site.

This Privacy Policy does not cover the activities of third parties that we do not own or control but that may be linked to or accessible via our Sites (“Third Party Services”). Some examples of Third Party Services are when you log into Facebook and Twitter while using or visiting the Sites, or when you leave our Sites via a link to a website operated by a third party. Third Party Services will have their own privacy policies that govern your use of their sites, services, or applications. We are not responsible for your use of Third Party Services, or for the content or policies of Third Party Services. We encourage you to carefully review the policies of any Third Party Services you access.

What Information Do We Collect?

We collect the following types of information from our users:

Information You Provide to Us:

We collect Personally Identifiable Information that you choose to provide to us when you interact with our Sites. For example, if you sign up for our mailing list or for push notifications, you may be asked for your name and email address, and we will collect this information from you. 

Certain Site features, such as creating a personalized ComplexCon schedule, may require you to log in with or otherwise connect your account for a Third Party Service (such as Facebook or Twitter) with our Sites. By signing in using a Third Party Service login or connecting your account for a Third Party Service to our Sites, you are providing your Personally Identifiable Information to us and to third parties such as the third party providing the Third Party Service. You may also be providing your Personally Identifiable Information to Ticketlabs Inc. d/b/a Hive (“Hive”), which we may use to manage authentication via a Third Party Service and our mailing list. You can find Hive’s Privacy Policy here.

Information We Collect About You:

How We Collect Information From You

We use several methods to collect information from you. As mentioned above, we use Google Analytics to collect many types of Site usage information, and you can learn more about Google Analytics here. In addition, we may use:

How We Use Information We Collect About You

We use information we collect from you to provide you with access to the Sites and with other services and features. For example, if you subscribe to our mailing list, we may use your email address to deliver the mailing list. Other uses include:

Will We Share Any of the Information We Receive?

We neither rent nor sell your Personally Identifiable Information to anyone. We may share your Personally Identifiable Information only as described in this Privacy Policy, in the privacy policy for specific parts of our Sites (if those parts have a separate privacy policy), or in accordance with your consent, if we have separately obtained your consent.  

We share your Personally Identifiable Information with:

Our ComplexCon Partner. ComplexCon is jointly owned and operated by Complex and Reed Exhibitions, a division of RELX Inc. (“Reed Exhibitions”). We will share your Personally Identifiable Information with Reed Exhibitions in order to manage and administer ComplexCon and to provide you with related communications and services. More information about Reed Exhibitions’ use of your Personally Identifiable Information (including how to opt-out from receiving communications) is available here.

Our Corporate Parents and Affiliates. We may share your Personally Identifiable Information with our Affiliates and with our parent companies (Verizon and Hearst) and any of their affiliates.  

Third Party Services. As discussed above, you may connect your Social Networking Account with certain Third Party Services to our Sites. If you do so, information collected while you are logged into your Social Networking Account is no longer under our control and is subject to the terms of use and privacy policies of such third parties.

Third Parties Receiving Aggregated Information. We may share or disclose your aggregated, anonymized or de-identified data with our service providers and business partners for business and marketing uses, including the development of business and marketing reports and strategy. These service providers and business partners may also share with us aggregated, anonymized or de-identified information about you so that we can develop business and marketing reports and strategy for them. We may combine the aggregated, anonymized or de-identified information we receive from our business partners with your Personally Identifiable Information that we have collected, or with other information we have collected that in combination could identify you.

Third Party Campaigns and Events.  We may let you know via content posted to the Sites about advertising, marketing, or promotional campaigns or events run by third parties. The campaigns or events may involve third-party goods or services. You may participate in such a campaign or event via our Sites or on a different website that is linked to/from our Sites. If you participate in the campaign or event, we may share your Personally Identifiable Information with these third party companies.  

Third-Party Service Providers. We use third-party service providers to provide certain products, services, and Site features on our behalf (such as sending emails or processing credit cards) and need to share your information with them to provide those products, services, or features to you. We require that our third-party service providers maintain the confidentiality of your Personally Identifiable Information and do not use it for any reason except to carry out the functions that we task them to carry out. 

Third Parties Conducting Contests and Sweepstakes. If you have entered a contest or sweepstakes sponsored by a third party, we may share the information you provide with that third party for any purpose that you have consented to under the terms of the contest or sweepstakes.  You should read the terms for participating in the contest or sweepstakes carefully, and should not enter the contest or sweepstakes if you do not agree to how your information will be shared or used under those terms. In addition, the privacy policies of such third party companies may apply to their use and disclosure of your information.

Third Parties Involved in a Business Transfer.  If we sell, merge, or otherwise transfer all or part of our business (or of our business interests in the Sites), or acquire new businesses, your Personally Identifiable Information and other information collected by us under this Privacy Policy may be transferred as part of or in connection with the transaction.

Third Parties Involved in Protecting Us and Others. We may disclose your Personally Identifiable Information when we believe in good faith that the disclosure is necessary to: comply with a law, regulation, legal or regulatory process (including investigations), subpoena, warrant, or other legal order; to enforce or apply our Terms of Service and other Site policies; or protect the rights, property, or safety of us, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and for debt collection.

Is Personally Identifiable Information About Me Secure?

We use industry-standard security technologies and procedures to help protect your Personally Identifiable Information from unauthorized access, use, or disclosure.  However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee absolute security or your Personally Identifiable Information. 

If you use the login of a Third Party Service to access the Sites, you may have additional or different sign-on protections via that Third Party Service, which will be governed by the Third Party Service’s Terms of Use. We are not responsible for the protection practices of Third Party Services, and you should read the policies of the Third Party Service before using your login with that Third Party Service to access our Sites. 

Children's Privacy

The Sites are not intended for use by children, especially those under the age of 13. We do not knowingly collect or solicit Personally Identifiable Information from anyone under the age of 13 or knowingly allow such persons to register for Site features.

EEA Visitors/Users

If you are a visitor or user from the European Economic Area, we will only collect and use your personal data (as defined under Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”)) when we have a legal basis for doing so.  

The legal basis on which we rely will depend on the type of personal data we collect and the specific context in which we are collecting it. We will make clear to you when we are collecting personal data from you, and when and as required under GDPR, we will request your affirmative consent to the collection of your personal data, prior to collecting it. We will also make clear to you when such collection of your personal data is required (for example, because we have a legal obligation to do so, or because we cannot provide a service to you without collecting your personal data), and what are the consequences of your declining to allow us to collect your personal data.

If you have any questions about our collection and use of your personal data, please contact us at legal@complex.com. Any requests to delete your personal data may be sent to the above email.

What Choices Do I Have?

If you have provided Personally Identifiable Information as part of using your Social Networking Account with a Third Party Service, you must change or access your Personally Identifiable Information via your Social Networking Account with that Third Party Service. You will not be able to access or change such Personally Identifiable Information via our Sites.

If you want to limit the types of data that we collect about you via Google Analytics, you may be able to do so via Google’s functionality. You can find out more at Google’s site.

If you do not want to receive email communications from us, you can unsubscribe from specific email communications or all email communications from us by clicking the "unsubscribe" link in any email we send to you. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Service, and you are responsible for reviewing such legal notices for changes. Please note that you cannot unsubscribe to certain administrative communications about the Site.

If you have provided Personally Identifiable Information directly to third-party companies with whom we conduct business, you should also consult the privacy policies of these third-party companies for how your Personally Identifiable Information may be used and how you may restrict its use or opt out of receiving communications from these third-party companies.

If you do not want to receive communications to your mobile device from us (such as text or SMS messages), you may opt out of these messages by replying “STOP” or following the instructions provided in the message.

If you do not want to receive push notifications on your mobile device about our Sites, you can go to your device’s settings and opt out of receiving push notifications from us.

If you are accessing our Sites via a mobile device and do not want us to collect your location information, you can go to your device’s settings and opt out of providing your location information to us.

If you have used an opt-out mechanism described in this Privacy Policy, but then decide to use a service or to participate in an activity that requires us to contact you or share your information with a third party, then your previous opt-out will not apply to that service or to your participation.  

Please note that some of the opt-outs described above use browser cookies or device controls, and are specific to the browser or device you are using to access our Sites. If you buy a new device, change browsers, or delete browser cookies, these actions can change your previous opt-out settings and you may need to opt out again. In addition, disabling all cookies may prevent you from using certain features on our Sites that require cookies to function.

California & Canadian Users: Your California Privacy Rights. 

California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personally identifiable information to third parties for the third parties’ direct marketing purposes.  Alternatively, such businesses may have in place a policy not to disclose personally identifiable information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information sharing.  This Privacy Policy explain our practices and how you can opt-out of having your information shared with third parties for the third parties’ direct or indirect marketing purposes.  

In addition to reviewing this Privacy Policy, if you wish to find out about any rights you may have under California Civil Code section 1798.83, you may contact us at legal@complex.com. Canadian residents also have certain rights to know how their information may be shared with third parties who engage in direct marketing activities.   For the avoidance of doubt, these opt-out options are available for all users and are not limited to Californian and Canadian users.

Non-U.S. Users

If you are located outside of the United States, please note that the information you provide to us will be transferred to and processed in the United States, where laws regarding processing of Personally Identifiable Information may be less stringent than the laws in your country. 

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of Personally Identifiable Information and other information we collect is subject to the Privacy Policy in effect at the time such information is collected from you. If we make changes in the way we use Personally Identifiable Information, we will notify you by posting an announcement on our Sites or sending you an email. Users are bound by any changes to the Privacy Policy when they use our Sites after such changes have been first posted.

Questions or Concerns

If you have any questions or concerns regarding privacy while using the Sites, you may contact us at legal@complex.com. We will make every effort to resolve your concerns.

Effective Date: May 09, 2019