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General FAQ

About The Show

Who is the Organizer?

ComplexCon is brought to you by Complex Networks, the youth culture media company, and ReedPOP, a boutique group within Reed Exhibitions.

What is ComplexCon?

ComplexCon is a catalyst for creative collaboration between the most influential people and hottest brands that move our culture forward. The groundbreaking festival and exhibition that brings together pop culture, music, art, food, sports, innovation, activism, and education launches in Chicago this July and returns to Long Beach in November. Shop hundreds of exclusive releases from the most sought-after brands, catch stunning live performances, watch inspiring talks from the most influential minds in our culture, and experience the future through the most immersive and ambitious pop culture experience yet. 

Tickets

What is the Refund Policy?

All sales are final. Tickets are non-refundable and non-transferable. If you have misplaced your wristband, you will be charged for a full price ticket if a replacement is needed.

Who Needs a Ticket?

All attendees age 6 or older need a wristband ticket (“Wristband”) to enter ComplexCon. Please note, ComplexCon management recommends all individuals under the age of 18 attend with a parent or legal guardian, and all individuals under the age of 13 must be accompanied by a parent or legal guardian at all times at ComplexCon.

For all other ticketing information, please refer to the Ticket FAQ page.

Hours and Location

How do I get there?

FROM O'HARE INTERNATIONAL AIRPORT, NORTHWEST OR THE NORTH
Follow I-190 East to I-90 East. This turns into I-90/94 East (Dan Ryan Expressway). Keeping to the right, follow to I-55 North (Stevenson Expressway) onto US-41 South (Lake Shore Drive). Exit at 31st St. and turn left over the Lake Shore Dr. Bridge to Ft. Dearborn Drive.

FROM THE WEST
Take I-290 East (Eisenhower Expressway) to I-94 East (Dan Ryan Expressway). Keeping to the right, follow to I-55 North (Stevenson Expressway) onto US-41 South (Lake Shore Drive). Exit at 31st St. and turn left over the Lake Shore Dr. Bridge to Ft. Dearborn Drive. 

FROM MIDWAY AIRPORT OR SOUTHWEST
Take I-55 North (Stevenson Expressway) to Lake Shore Drive South. Exit at 31st Street and turn left over the Lake Shore Dr. Bridge to Ft. Dearborn Drive. 

FROM THE SOUTH OR INDIANA via I-80 / 94
From I-80 / 94, exit at I-94 West (Bishop Ford Expressway) and proceed on I-94 West (Dan Ryan Expressway). Follow to I-55 North (Stevenson Expressway) to US-41 South (Lake Shore Drive). Exit at 31st St. and turn left over the Lake Shore Dr. Bridge to Ft. Dearborn Drive. 

FROM INDIANA SKYWAY
Take I-90 West (Indiana Tollway turns into the Chicago Skyway). Merge onto I-90 / 94 West (Dan Ryan Expressway). Exit at I-55 North (Stevenson Expressway) to US-41 South (Lake Shore Drive). Exit at 31st St. and turn left over the Lake Shore Dr. Bridge to Ft. Dearborn Drive.

FROM NORTH LAKE SHORE DRIVE (US-41)
From US-41 (Lake Shore Drive), exit at 31st St. and turn left over the Lake Shore Dr. Bridge to Ft. Dearborn Drive.

FROM SOUTH LAKE SHORE DRIVE (US-41)
From US-41 (Lake Shore Drive), exit at 31st St. Stay to the right onto Ft. Dearborn Drive. 

FROM CONGRESS PARKWAY
From Congress Parkway, turn right onto Columbus Drive (South). Merge with US-41 South (Lake Shore Drive). Exit at 31st St. Turn left over the Lake Shore Dr. bridge to Ft. Dearborn Drive. 

Where is ComplexCon?

McCormick Place
2301 S King Dr. Chicago, IL 60616

Will there be a shuttle available?

Located on Level 2.5 of the Grand Concourse in the South Building, the METRA Electric commuter railroad provides direct service within seven minutes to and from downtown Chicago. Service from the Millennium (Randolph St.) Station (near the Fairmont Hotel) to McCormick Place begins early morning, with more frequent pick-ups during rush hours. 

Shuttle connections (via CTA bus) can be made to the METRA system at Chicago Union Station, Ogilvie Transportation Center and LaSalle Street Station. METRA services the Midwest as far north as Kenosha, Wisconsin; northwest to Fox Lake and Harvard; west to Elgin, Geneva and Aurora; southwest to Joliet and Orland Park; south to University Park; and east to South Bend, Indiana. Metra/CTA Bus Map

Here is helpful information for using Metra to traveling from McCormick Place to Midway or O'Hare airports.

For more options, please visit the Public Transportation section on the McCormick Place website.

When is ComplexCon?

ComplexCon Chicago is Saturday, July 20th & Sunday, July 21st 2019.

9am: Doors open for VIP & Early Entry attendees
11am: Doors open for all other Wristband holders.
8pm: Doors close for all attendees.

Rideshare & Public Transportation

Ride share and public transportation is recommended.
For more information on transportation, visit the Driving Directions section of the McCormick Place website. 

Other Useful Information

Do I Need to Bring Cash?

No, most exhibitors will accept credit cards and there will be ATMs available onsite.

What should I expect at ComplexCon?

ComplexCon is programmed to be unlike any other experience. With conversations and panels featuring some of the most fascinating minds in pop culture, high-energy musical acts, a shopping floor that can’t be missed and first-to-world exhibits and art installations, ComplexCon is part-festival, part-exhibition that brings you your digital obsessions IRL.

Will Guests Sign Autographs?

We’re expecting several high-profile special guests at ComplexCon but any interaction with fans is solely at their discretion.

Who are the Guests?

Artists, exhibitors and special guests will be announced leading up to ComplexCon. Follow @ComplexCon on Twitter and Instagram for up to-the-minute updates. You can also head to ComplexCon.com/news.

ADA Compliance

Companions for those that require medical assistance need to buy a ticket. If your companion will be provided by a company, please email us at tickets@complexcon.com so that we can help you make arrangements.

Questions?

For Customer Support, please contact us at: complexconinfo@reedpop.com

To request media credentials to cover the event please email: 

Chicomplexcon2019@feelthehustle.com

Can I Take Pictures?

For the most part, you’re welcome to take still pictures and video at ComplexCon. Note that recording (including live-streaming apps) and flash photography are not permitted in panels, performances/concerts or screenings. Please understand that Guests may or may not pose for photographs with Fans. Guests have a right to their privacy and if they ask not to have their picture taken, please respect their wishes. We reserve the right to deny entry or remove from ComplexCon any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive to ComplexCon.

What Can I Bring With Me?

ALLOWED IN THE VENUE:

  • BABY STROLLERS
  • BACKPACKS, PURSES, HANDBAGS, TOTES, FANNY PACKS (max size 20”x15”x9”)
  • CAMERAS
  • CERTIFIED SERVICE ANIMALS
  • EMPTY WATER BOTTLES

PROHIBITED ITEMS:

  • HANDCARTS
  • TROLLEYS
  • OVERSIZED STROLLERS
  • ROLLING LUGGAGE
  • WHEELED BACKPACKS
  • OUTSIDE ALCOHOL
  • DRONES
  • CIGARETTES
  • DRUGS OR DRUG PARAPHERNALIA (this includes cannabis and cannabis products.  Prescriptions must be in properly labeled containers that match the holder’s ID)
  • E-CIGARETTES / VAPE PENS
  • CAMELBAKS
  • SKATEBOARDS / SCOOTERS
  • OUTSIDE FOOD OR DRINK
  • ANIMALS (except service dogs with proper paperwork)
  • PAINT PENS, SHARPIES, MARKERS
  • SPRAY CANS
  • CHAIRS
  • COOLERS
  • PROMOTIONAL MATERIALS (flyers, samples, giveaways)

Is there a Coat Check?

Permanent coat check can be found at Gate 4 in the South Building.

Will I Be On Camera?

ComplexCon attracts local, national and international press. In consideration for being admitted to ComplexCon, attendees understand and agree that they may be recorded (by audio, visual and/or other means) (“Recording”) for exhibition and use in all media now known or hereafter devised worldwide in perpetuity. 

Attendee also hereby: (1) releases Complex, ComplexCon and Reed Exhibitions from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Complex, ComplexCon and Reed Exhibitions and its designees which include but are not limited to all parents, affiliates, sponsors, exhibitors and contractors, to use his/her name, voice, likeness and all reproductions thereof; and (3) agrees to comply with all rules and regulations of ComplexCon. 

Skip The Line Reservations

How do I use Skip The Line reservations?

Skip The Line is a service that allows visitors of ComplexCon to make reservations for selected ComplexCon events and experiences. This service is available exclusively via the ComplexCon app -  App Store | Google Play

Follow these steps:
1. Download and install the ComplexCon app -  App Store | Google Play
2. Log in and link your wristband ID to confirm your ComplexCon ticket.
3. Make a reservation by selecting the event, the number of people, and available time slot. (We recommend taking a screenshot of your confirmation page as a backup)
4. At the event, display the reservation confirmation on your device to Skip The Line host. Please note that cracks on the screen of your device may interfere with validation of your reservation. Increase the brightness for the screen for best results.

If you make a reservation for an event, you will automatically follow the event via the ComplexCon app and receive reminders, notifications about changes, and other important announcements about the event. Notifications on your device should be enabled to receive these announcements.

Please ensure that you have the latest version of the ComplexCon app installed on your device. Visit  App Store | Google Play to check if an update is available.

Please arrive at least 20 minutes before the event start time. You may lose your spot if you don’t check in 20 minutes before the event starts.

Reservations will be open for booking on Saturday morning.


The store I want to visit does not have any time slots open, can I still shop there?

Please see the Marketplace description for indicators RESERVATION ONLY or WALK-INS WELCOME. Standby queues are available at all booths, except Marketplaces that are marked as RESERVATION ONLY. Also, look out for new openings after cancelations or capacity increases.

The event I am interested in is fully booked, can I still get in?

Yes, only a portion of the venue is reserved via the app. There are additional seats available for the standby line.

Can I transfer my reservation to someone else?

Reservations are non-transferable; any attempt to transfer your reservation to another person, to duplicate your reservation, to commit fraud, or to otherwise tamper or interfere with the reservation system will result in loss of your reservation. Reservations are not eligible for cash refunds. Please note that reservations made through this service do not guarantee you entry to any ComplexCon event or experience. You must still comply with all ComplexCon terms and conditions and with any instructions provided at individual event check-ins, and any violation of the same, or any other inappropriate conduct, may result in loss of your reservation, among other penalties.

I've made a reservation for myself and my friend. Can we enter separately?

No. Each reservation confirmation code can only be used once. Only the members of your group present at the time of check-in will be able to enter. If a group member arrives after your group has already been admitted, they will not be able to enter and will need to make a new reservation or wait in the regular line.

What if I am late?

If you don’t show up on time for your reserved time slot, you forfeit your reservation and will have to wait in a regular line to enter. Please arrive at least 20 minutes before the event start time. You may lose your spot if you don’t check in 20 minutes before the event starts.

How many reservations can I make?

You can make up to 4 reservations in advance, depending on availability, and you may change or cancel your reservation at any time. Once you attend a reserved event (or the arrival window has passed), a new reservation slot will become available to you. All reservations are subject to availability, as arrival windows and capacity are limited. 

In addition, you can use the standby queues available at all booths, except marketplaces that are marked as RESERVATION ONLY.

What time should I arrive for my reservation?

For a shopping reservation, you have to show up within the assigned arrival window. For events and experiences, you need to check in at least 20 minutes before the start of the event. Please follow the instructions on the reservation confirmation screen.

Does reservation to Marketplace guarantee the ability to make a purchase?

A reservation only provides an arrival time slot to visit the Marketplace booth. It does not guarantee availability of any product at the time of reservation.

I don't see my reservations after I logged in.

Please ensure that you are using the same log-in information (Twitter or Facebook) and the same email address that you used when making the reservation.

App keeps crashing or some other issue

Please make sure you are updated to the latest version of the app. App Store | Google Play

After confirming the app is updated, please close out of the app and reopen it to refresh. If the problem persists, please email us at: apphelp@complexcon.com with a screenshot, details on the issue and the type of mobile device you are using.

ComplexCon Safety

What if I am Harassed?

ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. If a person engages in harassing behavior, ComplexCon Staff will take prompt action in any form they deem appropriate, including expulsion from the event with no refund. Our policy applies to EVERYONE at the convention. Exhibitors, attendees, speakers, guests, professionals, media, staff, volunteers and security are all subject to the Anti-Harassment Policy. By using a Wristband and attending ComplexCon, Holder acknowledges and agrees that Holder has read and agrees to the ComplexCon Anti-Harassment policy

Security

The safety and security of our staff, exhibitors and attendees is our priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for ComplexCon.
We have established a security room at ComplexCon to ensure effective communication and response.

Everyone attending ComplexCon should be aware of the following security measures:

  • Security will be onsite at all times to assist you during all aspects of ComplexCon.
  • Everyone must wear their ComplexCon Wristband at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, media, and staff.
  • A fully operational security team following our vetted procedures is in place at ComplexCon.
  • Bag checks may occur at ComplexCon.
  • Walk-through or hand held scanners may be used at ComplexCon.
  • Any CCTV in operation at ComplexCon is monitored and recorded.
  • Uniformed and undercover security will be in attendance at ComplexCon.
  • Uniformed and undercover Police may be in attendance at ComplexCon.
  • Canine Security and Detection may be used in or around ComplexCon.

All attendees are requested to:

  • Keep personal property with you at all times and do not leave any items unattended  
  • If you see something, say something.  Report anything that looks unusual, suspicious, or out of place to ComplexCon staff or Security immediately
  • Remain patient and courteous during security checks and follow the instructions of ComplexCon staff and Security at all times
  • Properly dispose of your ComplexCon Wristband inside the venue or keep it as a souvenir – please do not throw it away in trash cans outside the venue where it could be picked up. Wristbands are non-transferable and selling or providing Wristbands to scalpers is expressly prohibited.
  • Carry a valid form of photo ID at all times

Anti-Harassment Policy

Reed Exhibitions strives to create and maintain an environment where all people are treated with dignity, decency and respect. As such, we expect ALL parties attending ComplexCon, including but not limited to, exhibitors, sponsors, and attendees to behave appropriately at all times.

ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind, including but not limited to:

  • stalking
  • intimidation
  • offensive verbal comments
  • physical assault and/or battery
  • threats
  • harassing or non-consensual photography or recording
  • sustained disruption of panels, signings, and other events
  • bathroom policing
  • inappropriate physical contact
  • unwelcome physical attention
  • sexually explicit, suggestive and/or provocative behavior
  • hate symbols

in relation to, but not limited to:

  • race
  • color
  • national origin
  • gender
  • gender identity
  • gender presentation
  • sexual orientation
  • marital status
  • age
  • body size
  • disability
  • appearance
  • religion
  • citizenship
  • pregnancy

If a person engages in harassing behavior, ComplexCon staff will take prompt action in any form they deem appropriate, including expulsion from ComplexCon with no refund. Our policy applies to EVERYONE at ComplexCon. Exhibitors, attendees, speakers, guests, professionals, press, staff, volunteers, and security are all subject to our Anti-Harassment Policy.

Anyone can report harassment. If someone’s behavior has made you uncomfortable, or if you witness the same happening to someone else, you should immediately contact security or ComplexCon staff. You may also come to the ComplexCon Office (located at E255), the security office (located at E253A), or report the incident via the ComplexCon App as described below.]

If necessary, we will contact local law enforcement, provide escort, offer a safe place, or otherwise assist those experiencing harassment to make sure they feel safe for the rest of ComplexCon.

[[To report an incident during ComplexCon via the ComplexCon App, tap the ComplexCon Anti-Harassment Policy button and follow the steps to report the harassment. Please fill out the form in as much detail as possible, so we can address the situation immediately and thoroughly. If you're still in the area where the incident took place, and it's safe to stay where you are, the ComplexCon Security Team will meet you there.]]

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