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ComplexCon Nov 6-7, 2021 Long Beach, CA

ComplexCon FAQ

General

Who is the Organizer?

  • ComplexCon is brought to you by Complex Networks, the youth entertainment company.

What is ComplexCon?

  • ComplexCon is an expertly-curated festival of the hottest brands, and most influential people and trends that are creating what's now and next in pop culture. Shop hundreds of exclusive releases from the most sought-after brands, catch stunning live performances, watch inspiring talks from the most influential minds in our culture, and experience the future through the most immersive and ambitious pop culture experience yet.

Where is ComplexCon?

  • Long Beach Convention Center
    300 E. Ocean Blvd Long Beach, CA 90802

    Will Call and the Health Check Center are located in the convention center near the corner of Pine Ave. and Seaside Way. Signage and staff will be on site to provide any assistance locating it.

When is ComplexCon?

  • Saturday, November 6th, 2021
  • Sunday, November 7th, 2021

Are COVID-19 vaccines or negative tests required to enter ComplexCon?

Yes - In accordance with state and local guidelines and public health guidance, everyone is required to show a valid ID with their proof of full vaccination or negative Covid-19 PCR or Rapid Antigen test within 72 hours of entering the venue.

Please refer to our comprehensive Health and Safety FAQ for the latest details about our policies and procedures for this year’s ComplexCon.

How does the new Health Check process work?

Attendees must first check in at the Health Check Center, located in the convention center near the corner of Pine Ave. and Seaside Way, to receive a Health Check wristband before entering ComplexCon. You will need to do this first before picking up your Event wristband from Will Call, or being able to enter the convention if you’ve already received your Event badge.

If an attendee has already received their Health Check wristband from the Health Check Center, and also has a valid ComplexCon Event wristband, then they may line up at the Promenade entrance. It’s as easy as that.

Step 1:

Attendees can provide proof of vaccination using one of the following approved methods on-site at ComplexCon:

  • A Government Issued Vaccination Record (paper or photo or app)

You will present a government-issued photo ID and an approved vaccination record demonstrating proof of Full Vaccination with an authorized or approved vaccine.

Attendees can provide proof of a negative COVID-19 test by provided one of the following on-site at ComplexCon:

  • A negative lab PCR or Rapid Antigen COVID-19 test taken within 72 hours of entry to the event.

Step 2:

Go to the Health Check Center located in the convention center near the corner of Pine Ave. and Seaside Way, to show your information and receive your Health Check wristband. Please keep it on for all the days you’ll be joining us, so that you don’t need to re-verify your vaccination credentials. Signage and staff will be on site to provide any assistance locating it.

Health Check Center - in the convention center near the corner of Pine Ave. and Seaside Way

Friday, Nov 5: 7:30AM – 6PM

Saturday, Nov 6: 6:30AM – 7PM

Sunday, Nov 7: 6:30AM – 8PM


attend map

Step 3:

Head over to Will Call and pick up your Event wristband to enter ComplexCon.

Note: You will not be able to pick up your Event wristband without visiting the Health Check Center - You must do that step first.

If you already have your Event badge, head to the front of the Long Beach Convention Center (off Pine Ave) to enter the appropriate queue line for Entry. ComplexCon staff will be there to help direct you.

What are the Health Check Center’s Location and Hours?

Health Check Center - in the convention center near the corner of Pine Ave. and Seaside Way

Friday, Nov 5: 7:30AM – 6PM

Saturday, Nov 6: 6:30AM – 7PM

Sunday, Nov 7: 6:30AM – 8PM

Do I need to bring cash?

  • No, most exhibitors will accept credit cards and there will be ATMs available onsite.

What should I expect at ComplexCon?

  • ComplexCon is programmed to be unlike any other experience. With panels featuring some of the most fascinating minds in pop culture, high-energy musical acts, a shopping floor that can’t be missed and first-to-world exhibits and art installations, ComplexCon is part-festival, part-exhibition that brings you your digital obsessions IRL.

Who are the Guests?

  • ComplexCon 2021's co-hosts are none other than J. Balvin and Kristen Noel Crawley; with performances by A$AP Rocky and Turnstile; DJ sets by Lil Yachty, A-Trak and many more; and hundreds of brands, artists and food vendors... New artists, exhibitors and special guests will continue to be announced leading up to ComplexCon. Follow @ComplexCon on Instagram and Twitter, and sign up to the ComplexCon newsletter, for up-to-the-minute updates.

Can I Take Pictures?

  • For the most part, you’re welcome to take still pictures and videos at ComplexCon. Note that recording (including live-streaming apps) and flash photography are not permitted in panels, performances/concerts or screenings. Please understand that Guests may or may not pose for photographs with Fans. Guests have a right to their privacy and if they ask not to have their picture taken, please respect their wishes. We reserve the right to deny entry or remove from ComplexCon any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive to ComplexCon.

Will I be on camera?

  • ComplexCon attracts local, national and international press. In consideration for being admitted to ComplexCon, attendees understand and agree that they may be recorded (by audio, visual and/or other means) (“Recording”) for exhibition and use in all media now known or hereafter devised worldwide in perpetuity.

    Attendee also hereby: (1) releases Complex, ComplexCon and Reed Exhibitions from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Complex, ComplexCon and Reed Exhibitions and its designees which include but are not limited to all parents, affiliates, sponsors, exhibitors and contractors, to use his/her name, voice, likeness and all reproductions thereof; and (3) agrees to comply with all rules and regulations of ComplexCon.

Will Guests sign autographs?

  • We’re expecting several high-profile special guests at ComplexCon but any interaction with fans is solely at their discretion.

Is there a Coat Check?

  • No.

Do you offer Accessibility (ADA) Services?

  • Yes - to view the complete Accessibility (ADA) guide, please click HERE.
  • Companions for those that require medical assistance need to buy a ticket. If your companion will be provided by a company, please email us at ComplexConADA@ReedExpo.com so that we can help you make arrangements.

Health & Safety

Ensuring ComplexCon is a fun, equitable and safe experience is our top priority. As part of this commitment, we’ve taken proactive steps and have implemented new guidelines and policies outlined below. Every attendee — including fans, exhibitors, panelists, media, influencers, Safety Ambassadors, and show staff — are expected to comply.

Additional details about our policies and procedures, and any relevant updates to safety standards by the state of California or CDC, will be posted here: https://www.complexcon.com/health/

What is the attendee refund policy if I am unable to attend due to COVID-19?

  • Unfortunately, we are unable to offer badge/ticket refunds. Please ensure you are free from COVID-19 symptoms prior to traveling.

What is the refund policy in the event of a ComplexCon cancellation?

  • While we’re actively planning for an unforgettable ComplexCon reunion this November, we will always prioritize health and safety above all else. In the event of a cancelation due to COVID-19, ComplexCon 2021 ticket-holders will have the option to transfer their tickets to the next scheduled ComplexCon or receive a refund.

Are COVID-19 vaccines or negative tests required to enter ComplexCon?

  • Yes - In accordance with state and local guidelines and public health guidance, everyone is required to show a valid ID with their proof of full vaccination or negative Covid-19 PCR or Rapid Antigen test within 72 hours of entering the venue.

How does the new Health Check process work?

  • Attendees must check in at the Health Check Center before entering ComplexCon. If an attendee has already received their Health Check wristband from the Health Check Center, and also has a valid ComplexCon wristband, then they may line up at the Promenade entrance. It’s as easy as that.

Do you accept an over-the-counter Rapid Test kit as proof of a negative Covid-19 test?

  • No - a test must be performed by a medical professional with a stamp date / time of the test.

Does ComplexCon accept pictures of vaccination cards/negative test results on their phone?

  • Yes

Is there a negative Covid-19 test exception to attendees 2 years old and below?

  • No, everyone must show a negative test or vaccine proof regardless of age.

Am I required to wear a face-covering at ComplexCon?

  • Yes - Everyone attending ComplexCon is required to wear an approved face covering. Additional details and guidelines on acceptable face coverings can be found here.

What if I am unable to wear an approved face-covering due to a disability?

  • Approved face coverings are required to be worn by all attendees. To request accommodation or for additional questions regarding accessibility, please contact us at info@complexcon.com.

What additional health and safety measures are in place at ComplexCon?

  • ComplexCon show management partners closely with the venues, local, state, and federal health authorities to maintain a robust operational plan designed to maximize the health and safety of everyone. These include:

    • Strict compliance with code of conduct (including signage and staff guidance)
    • Increased sanitation and hygiene - trash will be removed from the exhibit halls with greater frequency
    • Designated entrance and exit points to the event floor
    • Directional and distance markings
    • Increased staff and security to provide the best customer service and information accessibility

    The Long Beach Convention Center maintains an extensive health & safety plan for all events, including ComplexCon.

How are the health and safety measures at ComplexCon being enforced?

  • Everyone is expected to fully comply with all health and safety guidelines. Acknowledging the guidelines and agreeing to comply is a requirement of entry (See the Health & Safety Acknowledgement above).

What additional security measures and policies are in effect at ComplexCon?

  • ComplexCon expects everyone attending ComplexCon to adhere to our various policies, including anti-harassment, security screening, and more.

I’m exhibiting at ComplexCon – what best practices and recommendations should I follow?

  • ComplexCon has adopted several exhibitor best practices based on industry standards. By taking advantage of these recommendations, your organization will help ensure a safer experience for all attendees and customers. Please note that these recommendations may be revised and supplemented to ensure compliance with state, local and venue requirements. The Exhibitor Manual will be updated periodically to provide clear guidance on recommendations and requirements for Exhibitors.

    • Space Layout & Design: Keep physical distancing in mind when creating your booth layout
    • Hand Sanitizer: It is required that exhibitors have an adequate supply of alcohol based hand sanitizer that contains at least 60% alcohol in booths at all times. There will also be hand sanitizer stations located throughout the show floor.
    • Throughput: Control the scale, size and timing of meetings or gatherings within your space; avoid creating crowds
    • Dividers: Consider implementing transparent dividers in areas where people may be in close contact
    • Reduce Contact: When possible, it is recommended that exhibitors offer touchless (electronic and digital) alternatives to engagement, collateral material and giveaways
    • Signage: Incorporate signage promoting health and safety best practices
    • Increased Cleaning: Plan for cleaning of spaces and surfaces throughout the day; regularly sanitize surfaces and items with appropriate

Ticketing

Who Needs a Ticket?

  • You need to purchase a ticket in order to attend ComplexCon Long Beach 2021. All tickets shall be in the form of a wristband, which must be worn at all times while attending ComplexCon.
  • All attendees age 6 or older need a wristband ticket (“Wristband”) to enter ComplexCon. Please note, ComplexCon Management recommends all individuals under the age of 18 attend with a parent or legal guardian. All individuals under the age of 13 must be accompanied by a parent or legal guardian at all times at ComplexCon.
  • Please note, access to ComplexCon is subject to compliance with our Code of Conduct and our Terms of Service.
  • For all other ticketing information, please refer to the Ticket FAQ page.

What is the Refund Policy?

  • All Wristband sales are final. No refunds or exchanges. Wristbands are non refundable and non transferable. If you have misplaced your Wristband, you will be charged the full ticket price for a replacement. ComplexCon is a rain or shine event. The Guest & Artist lineup is subject to change.

Can I have my wristband shipped?

  • Yes - you must order before October 11, 2021 and choose the shipping option at check out.

Where is Will Call?

  • Will Call is located in the convention center near the corner of Pine Ave. and Seaside Way. Signage and staff will be on site to provide any assistance locating it.

Security

What if I am Harassed?

  • ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. If a person engages in harassing behavior, ComplexCon Management/staff will take prompt action in any form they deem appropriate in their sole discretion, including expulsion from ComplexCon with no refund or compensation. This policy applies to EVERYONE at ComplexCon. Exhibitors, attendees, speakers, guests, professionals, media, staff, volunteers and security are all subject to the Anti-Harassment Policy. By using a Wristband and attending ComplexCon, Holder acknowledges and agrees that Holder has read and agrees to the ComplexCon Code of Conduct.

What security measures are in place?

  • The safety and security of our staff, exhibitors and attendees is our priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for ComplexCon.
  • We have established a security room at ComplexCon to ensure effective communication and response.
  • Everyone attending ComplexCon should be aware of the following security measures:

    • Security will be onsite at all times to assist you during all aspects of ComplexCon.
    • Everyone must wear their ComplexCon Wristband at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, media, and staff.
    • A fully operational security team following our vetted procedures is in place at ComplexCon.
    • Bag checks may occur at ComplexCon.
    • Walkthrough or hand held scanners may be used at ComplexCon.
    • Any CCTV in operation at ComplexCon is monitored and recorded.
    • Uniformed and undercover security will be in attendance at ComplexCon.
    • Uniformed and undercover Police may be in attendance at ComplexCon.
    • Canine Security and Detection may be used in or around ComplexCon.
  • All attendees are requested to:

    • Keep personal property with you at all times and do not leave any items unattended
    • If you see something, say something. Report anything that looks unusual, suspicious, or out of place to ComplexCon staff or Security immediately
    • Remain patient and courteous during security checks and follow the instructions of ComplexCon staff and Security at all times
    • Properly dispose of your ComplexCon Wristband inside the venue or keep it as a souvenir – please do not throw it away in trash cans outside the venue where it could be picked up. Wristbands are non-transferrable and selling or providing Wristbands to scalpers is expressly prohibited.
    • Carry a valid form of photo ID at all times

What can I bring with me?

  • BABY STROLLERS
  • BACKPACKS, PURSES, HANDBAGS, TOTES, FANNY PACKS (max size 20”x15”x9”)
  • CAMERAS
  • CERTIFIED SERVICE ANIMALS
  • EMPTY WATER BOTTLES

What items are prohibited?

  • HAND CARTS
  • TROLLEYS
  • OVERSIZED STROLLERS
  • ROLLING LUGGAGE
  • WHEELED BACKPACKS
  • OUTSIDE ALCOHOL
  • DRONES
  • CIGARETTES
  • DRUGS OR DRUG PARAPHERNALIA (this includes cannabis and cannabis products. Prescriptions must be in properly labeled containers that match the holder’s ID)
  • E-CIGARETTES / VAPE PENS
  • CAMELBAKS
  • SKATEBOARDS / SCOOTERS
  • OUTSIDE FOOD OR DRINK
  • ANIMALS (except service dogs with proper paperwork)
  • PAINT PENS, SHARPIES, MARKERS
  • SPRAY CANS
  • CHAIRS
  • COOLERS
  • PROMOTIONAL MATERIALS (flyers, samples, giveaways)

Travel

How do I get there?

  • FROM ORANGE COUNTY / SAN DIEGO
    • Take I-5 North. Keep right to take CA-73 North (Toll Road). Merge onto I-405 North / CA-22 West (San Diego Fwy). Exit on the left toward Long Beach. Merge onto the CA-22 West via Exit 23. CA-22 West becomes East 7th St. Turn left onto Long Beach Blvd.Turn Left onto E. Ocean Blvd.
  • FROM HOLLYWOOD / LOS ANGELES
    • Take US-101 South to I-710 South. Then take I-710 South to W Shoreline Dr. via Exit 1C. Continue on W Shoreline Dr. to W. Seaside Way.
  • FROM SANTA MONICA / LOS ANGELES
    • Take 10 East to I-405 South. Then take I-405 to I-710 South to W Shoreline Dr. via Exit 1C. Continue on W Shoreline Dr. to W. Seaside Way.
  • FROM THE INLAND EMPIRE
    • Take CA-91 West to I-710 South. Then take I-710 South to W Shoreline Dr. via Exit 1C. Continue on W Shoreline Dr. to W. Seaside Way.

Does ComplexCon offer discounted hotel rates?

  • Yes! ComplexCon works with Connections Housing to help secure the best hotel rooms at the best rates near the Long Beach Convention Center.
  • Click here to book your hotel now!

Will there be a shuttle service?

  • No, but there is a Metro stop across the street from the Long Beach Convention Center. Please visit the Metro website for departure and arrival times.

Additional Information on ComplexCon Policies

ComplexCon Policies FAQs

Questions