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FAQs

About The Show

Who is the Organizer?

ComplexCon is brought to you by Complex Networks, the youth culture media company, and ReedPOP, a boutique group within Reed Exhibitions.

What is ComplexCon?

ComplexCon is a catalyst for creative collaboration between the most influential people and hottest brands that move our culture forward. This groundbreaking festival and exhibition brings together pop culture, music, art, food, sports, innovation, activism, and education. ComplexCon launched in Chicago this July and returns to Long Beach in November. Shop hundreds of exclusive releases from the most sought-after brands, catch stunning live performances, watch inspiring talks from the most influential minds in our culture, and experience the future through the most immersive and ambitious pop culture experience yet. 

Tickets

Who Needs a Ticket?

You need to purchase a ticket in order to attend ComplexCon Long Beach 2019. All tickets shall be in the form of a wristband, which must be worn at all times while attending ComplexCon.

All attendees age 6 or older need a wristband ticket (“Wristband”) to enter ComplexCon. Please note, ComplexCon Management recommends all individuals under the age of 18 attend with a parent or legal guardian. All individuals under the age of 13 must be accompanied by a parent or legal guardian at all times at ComplexCon.

Please note, access to ComplexCon is subject to compliance with our Code of Conduct and our Tickets Terms and Conditions.

For all other ticketing information, please refer to the Ticket FAQ page.

What is the Refund Policy?

All ticket sales are final. No refunds or exchanges. Wristbands are nonrefundable and nontransferable. If you have misplaced your Wristband, you will be charged the full ticket price for a replacement. ComplexCon is a rain or shine event. The Guest & Artist lineup is subject to change.


Hours and Location

Where is ComplexCon?

Long Beach Convention Center
300 E Ocean Blvd Long Beach, CA 90802

When is ComplexCon?

ComplexCon is Saturday November 3rd & Sunday November 4th 2018.
Doors open at 10am for VIP tickets and 11am for all other ticket holders.

Will There Be A Shuttle Service?

No, but there is a Metro stop across the street of the Long Beach Convention Center. Please visit the Metro website for departure and arrival times.

How Do I Get There?

FROM ORANGE COUNTY / SAN DIEGO

Take I-5 North. Keep right to take CA-73 North (Toll Road). Merge onto I-405 North / CA-22 West (San Diego Fwy). Exit on the left toward Long Beach. Merge onto the CA-22 West via Exit 23. CA-22 West becomes East 7th St. Turn left onto Long Beach Blvd.

Turn Left onto E. Ocean Blvd. 

FROM HOLLYWOOD / LOS ANGELES

Take US-101 South to I-710 South. Then take I-710 South to W Shoreline Dr. via Exit 1C. Continue on W Shoreline Dr. to W. Seaside Way.

FROM SANTA MONICA / LOS ANGELES

Take 10 East to I-405 South. Then take I-405 to I-710 South to W Shoreline Dr. via Exit 1C. Continue on W Shoreline Dr. to W. Seaside Way.

FROM THE INLAND EMPIRE

Take CA-91 West to I-710 South. Then take I-710 South to W Shoreline Dr. via Exit 1C. Continue on W Shoreline Dr. to W. Seaside Way.


Other Useful Information

Do I Need to Bring Cash?

No, most exhibitors will accept credit cards and there will be ATMs available onsite.

What should I expect at ComplexCon?

ComplexCon is programmed to be unlike any other experience. With conversations and panels featuring some of the most fascinating minds in pop culture, high-energy musical acts, a shopping floor that can’t be missed and first-to-world exhibits and art installations, ComplexCon is part-festival, part-exhibition that brings you your digital obsessions IRL.

Who are the Guests?

Artists, exhibitors and special guests will be announced leading up to ComplexCon. Follow @ComplexCon on Twitter and Instagram for up to-the-minute updates. You can also head to ComplexCon.com/news.

Can I Take Pictures?

For the most part, you’re welcome to take still pictures and video at ComplexCon. Note that recording (including live-streaming apps) and flash photography are not permitted in panels, performances/concerts or screenings. Please understand that Guests may or may not pose for photographs with Fans. Guests have a right to their privacy and if they ask not to have their picture taken, please respect their wishes. We reserve the right to deny entry or remove from ComplexCon any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive to ComplexCon.


Will Guests Sign Autographs?

We’re expecting several high-profile special guests at ComplexCon but any interaction with fans is solely at their discretion.


Is there a Coat Check?

No.

ADA Compliance

Companions for those that require medical assistance need to buy a ticket. If your companion will be provided by a company, please email us at tickets@complexcon.com so that we can help you make arrangements.

What Can I Bring With Me?

ALLOWED IN THE VENUE:

·         BABY STROLLERS

·         BACKPACKS, PURSES, HANDBAGS, TOTES, FANNY PACKS (max size 20”x15”x9”)

·         CAMERAS

·         CERTIFIED SERVICE ANIMALS

·         EMPTY WATER BOTTLES

 

PROHIBITED ITEMS:

·         HANDCARTS

·         TROLLEYS

·         OVERSIZED STROLLERS

·         ROLLING LUGGAGE

·         WHEELED BACKPACKS

·         OUTSIDE ALCOHOL

·         DRONES

·         CIGARETTES

·         DRUGS OR DRUG PARAPHERNAILIA (this includes cannabis and cannabis products.  Prescriptions must be in properly labeled containers that match the holder’s ID)

·         E-CIGARETTES / VAPE PENS

·         CAMELBAKS

·         SKATEBOARDS / SCOOTERS

·         OUTSIDE FOOD OR DRINK

·         ANIMALS (except service dogs with proper paperwork)

·         PAINT PENS, SHARPIES, MARKERS

·         SPRAY CANS

·         CHAIRS

·         COOLERS

·         PROMOTIONAL MATERIALS (flyers, samples, giveaways)


Will I Be On Camera?

ComplexCon attracts local, national and international press. In consideration for being admitted to ComplexCon, attendees understand and agree that they may be recorded (by audio, visual and/or other means) (“Recording”) for exhibition and use in all media now known or hereafter devised worldwide in perpetuity. Attendee also hereby: (1) releases Complex, ComplexCon and Reed Exhibitions from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Complex, ComplexCon and Reed Exhibitions and its designees which include but are not limited to all parents, affiliates, sponsors, exhibitors and contractors, to use his/her name, voice, likeness and all reproductions thereof; and (3) agrees to comply with all rules and regulations of ComplexCon.


Questions?

For Customer Support, please contact us at: complexconinfo@reedpop.com
To request media credentials to cover the event please email: 
Chicomplexcon2019@feelthehustle.com

ComplexCon Safety

What if I am Harassed?

ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. If a person engages in harassing behavior, ComplexCon Management/staff will take prompt action in any form they deem appropriate in their sole discretion, including expulsion from ComplexCon with no refund or compensation. This policy applies to EVERYONE at ComplexCon. Exhibitors, attendees, speakers, guests, professionals, media, staff, volunteers and security are all subject to the Anti-Harassment Policy. By using a Wristband and attending ComplexCon, Holder acknowledges and agrees that Holder has read and agrees to the ComplexCon Anti-Harassment Policy

Security

The safety and security of our staff, exhibitors and attendees is our priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for ComplexCon.

We have established a security room at ComplexCon to ensure effective communication and response.

Everyone attending ComplexCon should be aware of the following security measures:

·      Security will be onsite at all times to assist you during all aspects of ComplexCon.

·      Everyone must wear their ComplexCon Wristband at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, media, and staff.

·      A fully operational security team following our vetted procedures is in place at ComplexCon.

·      Bag checks may occur at ComplexCon.

·      Walkthrough or hand held scanners may be used at ComplexCon.

·      Any CCTV in operation at ComplexCon is monitored and recorded.

·      Uniformed and undercover security will be in attendance at ComplexCon.

·      Uniformed and undercover Police may be in attendance at ComplexCon.

·      Canine Security and Detection may be used in or around ComplexCon.

All attendees are requested to:

·      Keep personal property with you at all times and do not leave any items unattended  

·      If you see something, say something.  Report anything that looks unusual, suspicious, or out of place to ComplexCon staff or Security immediately

·      Remain patient and courteous during security checks and follow the instructions of ComplexCon staff and Security at all times

·      Properly dispose of your ComplexCon Wristband inside the venue or keep it as a souvenir – please do not throw it away in trash cans outside the venue where it could be picked up.  Wristbands are non-transferrable and selling or providing Wristbands to scalpers is expressly prohibited.

·      Carry a valid form of photo ID at all times

on in helping us ensure a safe experience for everyone.

Code of Conduct

All individuals who exhibit, work, attend or take part in ComplexCon Long Beach (“ComplexCon”) are required to behave in accordance with this ComplexCon Code of Conduct (the “Code of Conduct”). ComplexCon Management reserves the right to deny entry or remove from ComplexCon any person who, in ComplexCon Management’s sole and absolute discretion, behaves or threatens to behave in a manner which is in violation of this Code of Conduct or the ComplexCon Policies referenced below. ComplexCon’s operating hours, schedules, artists and speakers are subject to change or cancellation without notice. Each ticket/wristband/credential (“Wristband”) is a revocable license to attend ComplexCon.

NO DISRUPTIVE BEHAVIOR. Always behave in a respectful manner at ComplexCon. That means no running, no cutting in line, no jumping over barriers or guardrails, no use of foul language, no screaming or yelling, and no encouraging disruptive behavior from others. Please treat the facility with respect and do not litter or deface property. 

NO WEAPONS. ComplexCon has a ZERO TOLERANCE POLICY for weapons of any kind. Security and local law enforcement officials will treat anything that looks like a real gun as a real gun. Please review our Weapons Policy.

NO HARASSMENT. ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. Please review our Anti-Harassment Policy.

NO DRUGS. Illegal drugs and other illegal substances will not be tolerated at ComplexCon Long Beach. This includes any medication that has not been legally obtained, is not being used in its intended dosage or for its intended purpose. 

NO SMOKING. Smoking is not permitted at the Long Beach Convention Center. This includes cigarettes, vape pens and marijuana.  Please use the designated smoking areas located outside of ComplexCon.

NO THEFT OR VIOLENCE. Everyone at ComplexCon is entitled to expect health and safety. Theft and fighting or violence of any kind (including verbal threats of violence) are explicitly prohibited and may result in notification of security and police.

NO ALCOHOL OUTSIDE OF DESIGNATED AREAS. Alcohol may not be brought into ComplexCon.  Anyone found consuming alcohol outside of designated areas will be asked to leave the premises immediately. Additionally, no one under the age of 21 may consume alcohol at ComplexCon.

NO RESALE OF CREDENTIALS PERMITTED. All entering ComplexCon must have appropriate Credentials and must wear those Credentials while at ComplexCon. Resale, scalping, transferring credentials and use of a counterfeit wristband or other counterfeit credentials is expressly forbidden.

Weapons Policy

ComplexCon has a strict ZERO TOLERANCE policy about weapons. No one may bring, buy, or sell anything that could maim, damage or cause bodily harm.

The following are forbidden at ComplexCon:

  • Firearms of any kind (including realistic replica firearms)
  • Projectile weapons Bladed weapons such as knives or switch blades
  • Explosives (including firecrackers or fireworks)
  • Chemical weapons (including mace and pepper spray)
  • Blunt weapons (including brass knuckles and clubs)
  • Instruments that cause excessive noise levels
  • Drones

ComplexCon Management has sole discretion in any matter that it believes may affect public safety.

IP ISSUES AND PROCEDURES

Reed Exhibitions, a division of RELX Inc., (collectively, “Management”) respect the Intellectual Property (“IP”) rights of others and expect all exhibitors to do the same. In connection with the event (the “Event”), the following standards apply:

1. The role of Management is strictly to try to protect the integrity and peace of the Event and to preserve the Event environment in a manner that allows all exhibitors and sponsors the opportunity to receive the benefit of their exhibits and/or sponsorships. Accordingly, Management shall designate one or more on-site IP Ombudsperson(s) for the Event who will, on behalf of Management, address intellectual property issues arising at the Event consistent with these IP Procedures (such IP Ombudsperson(s) hereinafter referred to under the umbrella term “Management”).

2. Management will acknowledge existing recognized IP rights (such as U.S. Patents, U.S. Trademark Registrations and U.S. Copyright Registrations) where proof of the current validity of these rights is provided by the exhibitor/IP rights holder alleging a violation of its IP rights (the “Complainant”) to Management, and will assist in communicating those asserted rights to another exhibitor alleged to be in violation of the rights (the “Accused”).

3. Management is not and will not act as an arbiter of the existence of valid and subsisting rights in the IP of a Complainant.

4. Management will cooperate and act consistently with any duly issued court order, writ, judgment or injunction against an exhibitor. In so acting, Management is a neutral party and Management’s presence during service of any court issued documents during the Event is strictly for the purpose of carrying out Management’s responsibility to protect the integrity and peace of the Event.

5. Management may take steps which are believed reasonable and appropriate, in Management’s sole discretion, to attempt to achieve an accommodation and/or resolution of IP rights issues between exhibitors. Management is not and will not become an enforcement agent or representative relating to the alleged IP rights of any exhibitor.

6. Management reserves the right to ask an Accused exhibitor to produce appropriate documentation reflecting the right or license of such exhibitor to display and market any complained of product(s) or material(s).

7. Management will, where deemed reasonable and appropriate in its sole discretion, ask (and possibly insist) that an exhibitor remove items or materials from that exhibitor’s booth only where the asserted IP rights, after being shown to Management to be currently valid, clearly cover the items or materials of the Accused exhibitor in the reasonable judgment of Management.

8. Complainants agree to follow the IP Procedures set forth below. In the event of any perceived violations of IP rights at the Event:

1. Complainant will approach and/or communicate with the designated IP Ombudsperson for the Venue/Event and provide the following:

A. Evidence that the IP rights issue has been communicated by the Complainant in writing to the representative(s) of the Accused exhibitor – either before or during the Event.
•For example, evidence of a letter or email sent by Complainant or Complainant’s designated representative.

B. Clean and clear written evidence to support the claimed IP rights.
•For example, for US registrations, copies of the U.S. Patents, U.S. Trademark Registrations or U.S. Copyright Registrations in question, and proof that such rights are currently valid.

C. Evidence as to the products and/or materials being used by the Accused exhibitor at the Event which are asserted to be covered by the Complainant’s IP rights.
•For example, clear photos of products or copies of materials being shown at the Event (photos of products from other locations besides the Event or pictures from websites will not suffice). Please note that Management requests that any Complainant contact Management to take photos of the alleged infringing product/materials. Complainant should not attempt to take such photos.

D. Contact information for a designated representative of the Complainant authorized to act on Complainant’s behalf at the Venue/Event.
•The request information includes name, title, email and phone number where the designated representative can be reached during the Event.

2. Complainant must allow Management at least 24 hours to review and act, as appropriate in the sole discretion of Management, on the evidence provided by Complainant and to respond to Complainant with the steps, if any, Management intends to take. Exhibitors are advised that Management will not interpret claims of a utility patent, interpret the scope of protection for a registered trademark or registered copyright, or specifically make any judgments as to the sufficiency of disclosures in patents, the validity of any patents, likelihood of confusion between different marks, fame of a mark, dilution of a mark, fair use of another’s mark, priority of rights in a mark, what amounts to a substantial taking of a copyrighted work or what is a fair use of a copyrighted work.

Anti-Harassment

Complex Media and Reedpop strive to create and maintain an environment where all people are treated with dignity, decency and respect.ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. We expect everyone attending ComplexCon, including exhibitors, attendees, speakers, guests, professionals, press, staff and security, to behave appropriately at all times.

If a person engages in harassing behavior, ComplexCon staff will take prompt action in any form they deem appropriate, including expulsion from ComplexCon with no refund.

Anyone can report harassment. If someone’s behavior has made you uncomfortable, or if you witness the same happening to someone else, you should immediately contact ComplexCon Staff or Security. You may also come to ComplexCon’s Show Office or the security office.

If necessary, we will contact local law enforcement, provide escort, offer a safe place or otherwise assist those experiencing harassment to make sure they feel safe at ComplexCon.

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