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FAQS

About The Show

Who is the Organizer?

ComplexCon is brought to you by Complex Networks, the youth culture media company, and ReedPOP, a boutique group within Reed Exhibitions and producers of New York Comic Con and fashion trade show Agenda.

What is ComplexCon?

ComplexCon is an expertly curated convention and festival bringing the world of Complex to life. The groundbreaking festival and exhibition that brings together pop culture, music, art, food, style, sports, innovation, activism, and education. This is our generation's world fair. The minds behind Complex have come together with Cultural Director/Executive Chair Pharrell Williams and legendary artist Takashi Murakami to imagine a place where creators, curators and YOU converge to celebrate and shape our culture. 

This year, ComplexCon will focus on the enlightenment and empowerment of the individual, reflecting the issues and conversations that permeate and influence culture today from entertainment to art to politics.

Tickets

Where can I pick up my Ticket?

Unlike last year, there will not be a physical Ticket. If you purchase a Ticket, access to the Concert will be embedded in your wristband.

Who Needs a Ticket?

All attendees six-years-old and up need a wristband to enter ComplexCon. Please note, ComplexCon recommends all children under 18 attend with an adult and all children under 13 must be accompanied by an adult.  All attendees need a wristband to attend. Please note: when you purchase a Ticket, access to the Concert will be embedded in your wristband.

Do I Need to Bring Cash?

No, most exhibitors will accept credit card and there will be ATMs available onsite.

What is the Refund Policy?

All sales are final. Tickets are non-refundable and non-transferable. If you have misplaced your wristband, you will be charged for a full price ticket if a replacement is needed.

How Much Does a Ticket Cost?

Stay tuned for ComplexCon 2018 show dates and ticket pricing. Sign up for our newsletter for exclusive news regarding all things ComplexCon.

What is the Ticket Mailing Deadline?

You will receive your wristband by mail if you have purchased it prior to October 16th, 2018 11:59pm PST. Note, please allow to the end of October for your wristband to arrive to the shipping address specified on your order. You will receive an email with tracking information once your package is on its way.

All international orders as well as US orders placed after October 16th, 2018 11:59pm PST will be held at the WILL CALL counters at the Long Beach Convention Center. Please be sure to bring your confirmation email or ID / passport.

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Hours and Location

Where is ComplexCon?

Long Beach Convention Center 
300 E Ocean Blvd 
Long Beach, CA 90802

Is there parking available?

Parking is available in the lot off E. Seaside Way (Behind the Arena).

How do I get there?

From Orange County/San Diego: Take I-5 North Keep right to take CA-73 North (Toll Road) Merge onto I-405 North/CA-22 West (San Diego Fwy) Exit on the left toward Long Beach Merge onto the CA-22 West via Exit 23 CA-22 West becomes East 7th St. Turn left onto Long Beach Blvd. Turn Left onto E. Ocean Blvd. 

From Hollywood/Los Angeles: Take US-101 South to I-710 South. Then take I-710 South to W Shoreline Dr. via Exit 1C Continue on W Shoreline Dr. to W. Seaside Way 

From Santa Monica/Los Angeles: Take 10 East to I-405 South Then take I-405 to I-710 South to W Shoreline Dr. via Exit 1C Continue on W Shoreline Dr. to W. Seaside Way 

From the Inland Empire: Take CA-91 West to I-710 South Then take I-710 South to W Shoreline Dr. via Exit 1C Continue on W Shoreline Dr. to W. Seaside Way

Will there be a shuttle available?

No, but there is a Metro stop across the street of the Long Beach Convention Center. Please visit www.metro.com for departure and arrival times.

When is ComplexCon?

ComplexCon is Saturday November 3rd & Sunday November 4th 2018.  

Doors open at 10am for VIP tickets and 11am for all other ticket holders.

Other Useful Information

What kind of Events Can I Expect?

ComplexCon is programmed to be unlike any other experience. With conversations and panels featuring some of the most fascinating minds in pop culture to high-energy musical acts to a shopping floor that can’t be missed to first-to-world exhibits and art installations, ComplexCon is part-festival, part-exhibition that brings your digital obsessions IRL.

Who are the Guests?

Artists, exhibitors and special guests will be announced leading up to ComplexCon. Follow @ComplexCon on Twitter and Instagram for upto-the-minute updates. You can also head to ComplexCon.com/news

Can I Take Pictures?

For the most part, you’re welcome to take still pictures and video at ComplexCon Note that recording (including live-streaming apps) and flash photography are not permitted in Panels, Concerts or Screenings. Please understand that Guests may or may not pose for photographs with Fans. Guests have a right to their privacy and if they ask not to have their picture taken, please respect their wishes.

Will Guests Sign Autographs?

We’re expecting several high-profile special guests at ComplexCon but any interaction with fans is solely to their discretion.

Is there a Coat Check?

No.

Can I Bring a Suitcase or Handcart With Me?

Please be aware that handcarts, trolleys, oversized strollers, rolling luggage and wheeled backpacks are not allowed in the Exhibition Hall.

Will I Be On Camera?

We attract local, national and international press In purchasing this badge and in consideration for being admitted to the Event, the holder consents to being recorded (by audio, visual and/or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity. Holder also hereby: (1) releases Complex, ComplexCon and Reed Exhibitions from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Complex, ComplexCon and Reed Exhibitions and its designees which include but are not limited to all parents, affiliates, sponsors, exhibitors and contractors to use and authorize the use of his/her name, voice, likeness and all reproductions thereof by any means and in all media now and hereafter know for all purposes worldwide in perpetuity; and (3) agrees to comply with all rules and regulations of the event. Holder agrees not to make any recordings of any kind at designated activities without the express written permission of Complex, ComplexCon and Reed Exhibitions. We reserve the right to deny entry or remove from the event facilities any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive of the event.

Questions?

Contact us at: complexconinfo@reedpop.com

To request press credentials to cover the event please email: ComplexConMedia@42West.net 

ADA Compliance

Companions for those that require medical assistance need to buy a ticket. If your companion will be provided by a company, please email us at tickets@complexcon.com so that we can help you make arrangements.

Skip The Line

How do I use Skip The Line?

Skip The Line is a service that allows visitors of ComplexCon to make reservations for selected ComplexCon events and experiences. This service is available exclusively via the Complex app -  App Store | Google Play

Follow these steps:
1. Download and install the Complex App -  App Store | Google Play
2. Make a reservation by selecting the event, number of people, and time slot.
3. Show up at the allocated time at the event venue, and display Reservation Confirmation on your device to Skip The Line host. Please note that cracks on the screen of your device may interfere with validation of your reservation. 

If you make a reservation for the event, you will automatically Follow the event via Complex App, and receive reminders, notification about changes, and other important announcements about this event.  Notifications on your device should be enabled to receive these announcements. 

Please arrive at least 10 minutes before the event start time. You may lose your spot if you don’t check-in 10 minutes before the event starts.

What if I am late?

If you don’t show up on time for your reserved time slot, you forfeit your reservation and will have to wait in a regular line to enter.  Please arrive at least 10 minutes before the event start time. You may lose your spot if you don’t check-in 10 minutes before the event starts.

The event I am interested in is fully booked, can I still get in?

Yes, only a portion of the venue is reserved via App. There are additional seats available for the stand-by line.

The store I want to visit does not have any time slots open, can I still shop there?

Yes, there will be a regular line at the store. Also, look out for the new openings after cancelations.

Time slot looks available, but when I click on it says its "Full", is it broken?

Please make sure you are using the latest version of the Complex app -  App Store | Google Play

I've made a reservation for myself and my friend. Can we enter separately?

No. Each reservation confirmation code can be used only once. Only the members of your group present at the time of check-in will be able to enter.  If a group member arrives after your group has already been admitted, they will not be able to join the group and will need to wait in the regular line.

Can I transfer my reservation to someone else?

Reservations are not transferable; any attempt to transfer your reservation to another person, to duplicate your reservation, to commit fraud, or to otherwise tamper or interfere with the reservation system will result in loss of your reservation. Reservations are not eligible for cash refunds. Please note that reservations made through this service do not guarantee you entry to any ComplexCon event or experience. You must still comply with all ComplexCon Terms of Use and with any instructions provided at individual event check-ins, and any violation of the same, or any other inappropriate conduct, may result in loss of your reservation, among other penalties.

ComplexCon Safety

What if I am Harassed?

ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. If a person engages in harassing behavior, ComplexCon Staff will take prompt action in any form they deem appropriate, including expulsion from the event with no refund. Our policy applies to EVERYONE at the convention. Exhibitors, Attendees, Speakers, Guests, Professionals, Press, Staff, Volunteers, and Security are all subject to our anti-harassment policy

Security

The safety and security of our staff, exhibitors and attendees is our priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for our events.
We have established a security room at our shows to ensure effective communication and response.

Everyone attending the Show should be aware of the following security measures:

  • Security will be onsite at all times to assist you during all aspects of the Show
  • Everyone must wear their Show badge at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, press, staff, and crew.
  • A fully operational security team following our vetted procedures is in place at the Show
  • Bag checks may occur at the Show
  • Walkthrough or hand held scanners may be used at the Show
  • Any CCTV in operation at the Show is monitored and recorded
  • Uniformed and undercover security may be in attendance at the Show
  • Uniformed and undercover Police may be in attendance at the Show
  • Canine Security and Detection may be used in or around the Show

Everyone attending is requested to:

  • Keep personal property with you at all times and do not leave any items unattended  
  • If you see something, say something.  Report anything that looks unusual, suspicious, or out of place to Show Staff or Security immediately
  • Remain patient and courteous during security checks and follow the instructions of Show Staff and Security at all times
  • Properly dispose of your Show badge inside the venue or keep it as a souvenir – please do not sell it to scalpers or throw it away in trash cans outside the venue where it could be picked up
  • Carry a valid form of photo ID at all times

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