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ComplexCon Policies

All individuals who exhibit, work, attend or take part in ComplexCon Long Beach (“ComplexCon”) are required to behave in accordance with this ComplexCon Code of Conduct (the “Code of Conduct”). ComplexCon Management reserves the right to deny entry or remove from ComplexCon any person who, in ComplexCon Management’s sole and absolute discretion, behaves or threatens to behave in a manner which is in violation of this Code of Conduct or the ComplexCon Policies referenced below. ComplexCon’s operating hours, schedules, artists and speakers are subject to change or cancellation without notice. Each ticket/wristband/credential (“Wristband”) is a revocable license to attend ComplexCon.

NO DISRUPTIVE BEHAVIOR. Always behave in a respectful manner at ComplexCon. That means no running, no cutting in line, no jumping over barriers or guardrails, no use of foul language, no screaming or yelling, and no encouraging disruptive behavior from others. Please treat the facility with respect and do not litter or deface property.

NO WEAPONS. ComplexCon has a ZERO TOLERANCE POLICY for weapons of any kind. Security and local law enforcement officials will treat anything that looks like a real gun as a real gun. Please review our Weapons Policy.

NO HARASSMENT. ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. Please review our Anti-Harassment Policy.

NO DRUGS. Illegal drugs and other illegal substances will not be tolerated at ComplexCon Long Beach. This includes any medication that has not been legally obtained, is not being used in its intended dosage or for its intended purpose.

NO SMOKING. Smoking is not permitted at the Long Beach Convention Center. This includes cigarettes, vape pens and marijuana. Please use the designated smoking areas located outside of ComplexCon.

NO THEFT OR VIOLENCE. Everyone at ComplexCon is entitled to expect health and safety. Theft and fighting or violence of any kind (including verbal threats of violence) are explicitly prohibited and may result in notification of security and police.

NO ALCOHOL OUTSIDE OF DESIGNATED AREAS. Alcohol may not be brought into ComplexCon. Anyone found consuming alcohol outside of designated areas will be asked to leave the premises immediately. Additionally, no one under the age of 21 may consume alcohol at ComplexCon.

NO RESALE OF CREDENTIALS PERMITTED. All entering ComplexCon must have appropriate Credentials and must wear those Credentials while at ComplexCon. Resale, scalping, transferring credentials and use of a counterfeit wristband or other counterfeit credentials is expressly forbidden.


SECURITY GUIDELINES

The safety and security of all who are present at ComplexCon is our priority. ComplexCon Management works closely with the Long Beach Convention Center, corporate security, and state, local and federal law enforcement authorities to identify risks and develop security plans for ComplexCon.  

Please be aware of the following security measures:

  • Security will be on site at all times to assist you during all aspects of ComplexCon.
  • Everyone must wear their ComplexCon wristband at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, press, staff, and crew.
  • A fully operational security team following our vetted procedures is in place at ComplexCon.
  • Bag checks will occur when entering or exiting ComplexCon.
  • Walk-through or hand held scanners will be used during entrance to ComplexCon.
  • Any CCTV in operation at ComplexCon is monitored and recorded.
  • Uniformed and undercover security may be in attendance at ComplexCon.
  • Uniformed and undercover Police may be in attendance at ComplexCon.
  • Canine Security and Detection may be used in or around ComplexCon.

Everyone at ComplexCon should be mindful of the following:

  • Keep personal property with you at all times and do not leave any items unattended.
  • If you see something, say something: report anything that looks unusual, suspicious, or out of place to ComplexCon staff or security immediately.
  • Remain patient and courteous during security checks and follow the instructions of ComplexCon staff and security at all times.
  • Behave in accordance with the ComplexCon Code of Conduct.
  • Carry a valid form of photo ID at all times.

Thank you for your cooperation in helping us ensure a safe experience for everyone.


ANTI-HARASSMENT POLICY

ComplexCon Management strives to create and maintain an environment where all people are treated with dignity, decency and respect. ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. We expect everyone attending ComplexCon, including exhibitors, attendees, speakers, guests, professionals, press, staff and security, to behave appropriately at all times.

If a person engages in harassing behavior, ComplexCon staff will take prompt action in any form they deem appropriate, including expulsion from ComplexCon with no refund.

Anyone can report harassment. If someone’s behavior has made you uncomfortable, or if you witness the same happening to someone else, you should immediately contact ComplexCon Staff or Security. You may also come to ComplexCon’s Show Office or the security office.

If necessary, we will contact local law enforcement, provide escort, offer a safe place or otherwise assist those experiencing harassment to make sure they feel safe at ComplexCon. 


WEAPONS POLICY

ComplexCon has a strict ZERO TOLERANCE policy about weapons. No one may bring, buy, or sell anything that could maim, damage or cause bodily harm.

The following are forbidden at ComplexCon:

  • Firearms of any kind (including realistic replica firearms)
  • Projectile weapons
  • Bladed weapons such as knives or switch blades
  • Explosives (including firecrackers or fireworks)
  • Chemical weapons (including mace and pepper spray)
  • Blunt weapons (including brass knuckles and clubs)
  • Instruments that cause excessive noise levels
  • Drones

ComplexCon Management has sole discretion in any matter that it believes may affect public safety. 


IP ISSUES AND PROCEDURES

ComplexCon Management respects the Intellectual Property (“IP”) rights of others and expect all in attendance at ComplexCon to do the same. In connection with ComplexCon, the following standards apply: 

  1. The role of ComplexCon Management is strictly to try to protect the integrity and peace of ComplexCon and to preserve the ComplexCon environment in a manner that allows all exhibitors and sponsors the opportunity to receive the benefit of their exhibits and/or sponsorships.  Accordingly, ComplexCon Management shall designate one or more on-site IP Ombudsperson(s) for ComplexCon who will, on behalf of ComplexCon Management, address intellectual property issues arising at ComplexCon consistent with these IP Procedures. 
  2. ComplexCon Management will acknowledge existing recognized IP rights (such as U.S. Patents, U.S. Trademark Registrations and U.S. Copyright Registrations) where proof of the current validity of these rights is provided by the IP rights holder alleging a violation of its IP rights (the “Complainant”) to ComplexCon Management, and will assist in communicating those asserted rights to another exhibitor alleged to be in violation of the rights (the “Accused”).
  3. ComplexCon Management is not and will not act as an arbiter of the existence of valid and subsisting rights in the IP of a Complainant.
  4. ComplexCon Management will cooperate and act consistently with any duly issued court order, writ, judgment or injunction against an exhibitor. In so acting, ComplexCon Management is a neutral party and ComplexCon Management’s presence during service of any court issued documents during ComplexCon is strictly for the purpose of carrying out ComplexCon Management’s responsibility to protect the integrity and peace of ComplexCon.   
  5. ComplexCon Management may take steps which are believed reasonable and appropriate, in ComplexCon Management’s sole discretion, to attempt to achieve an accommodation and/or resolution of IP rights issues.  ComplexCon Management is not and will not become an enforcement agent or representative relating to the alleged IP rights of any company or individual.  
  6. ComplexCon Management reserves the right to ask an Accused to produce appropriate documentation reflecting the right or license of such party to display and market any complained of product(s) or material(s).  
  7. ComplexCon Management will, where deemed reasonable and appropriate in its sole discretion, ask (and possibly insist) that a company or individual remove items or materials from that exhibitor’s booth only where the asserted IP rights, after being shown to ComplexCon Management to be currently valid, clearly cover the items or materials of the Accused in the reasonable judgment of ComplexCon Management.

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